It is the goal of the gift basket site to achieve 100% satisfaction with every customer. If you are not satisfied with your purchase or should an issue occur
requiring the return of an item for any reason, we will make every effort to resolve the matter in a timely manor. Our return policies are as follows:
For all claims including orders that are damaged, incorrect, missing items, late deliveries, or issues of any kind. Report it to The Gift Baskets Site via our toll free number or email us within 5 days from the time the gift basket was received. Once we receive notification of the discrepancy we will provide specific instructions on processing the claim. Please do not dispose of your order as most claims will require the returnand/ or inspection of the original item. Please retain the original shipping box with all labels in tack as information contained on these labels will be needed to process your claim.
Damage Claims In the event an item is received in a damaged condition including but not limited to heat damage of perishable food items, we will make arrangements to have our carrier pick up and return the item to us or inspect the item on site. Once the damage is assessed, we will ship a new order immediately or if you prefer we will issue a refund in full.
Incorrect Or Missing Components Should an order have incorrect or missing components we will make arrangements to have the item picked up and returned to us by our carrier. Once the original item has been retrieved a new one will be shipped out immediately or if you prefer we will issue a refund in full.
Perishables Perishable food items returned due to recipient refusal or an incorrect address are not eligible for a refund.
Canceled Orders Orders are eligible for cancellation prior to shipment however cannot be canceled after the order has been shipped. Once an order has been shipped out our standard return policies would apply.
All Other Returns Purchases that are received in a non defective condition or are not being returned due to an error caused by The Gift Basket Site or our carriers may be shipped back at thepurchasers expense. These returns will receive a full refund less a 10% restocking fee. The gift must be untampered with and in its original packaging.
Free Shipping All of our products include free UPS ground shipping within the 48 contiguous states of the United States. A minimum purchase is not necessary and special product codes are not needed for this service.The price you see listed for each product reflects the total price you pay including ground shipping.
Orders placed before 12:00 pm CST Monday through Friday will ship the same day or within 1 business day. Orders placed after 12:00 pm CST Monday through Friday or any time on Saturday and Sunday will ship within 1- 2 business days.
Holiday Shipping Orders shipped December 1, 2017 through January 4th, 2019 before 12:00 PM CST Monday through Friday will ship within 2-3 business days. Orders placed before 12:00 PM CST on 12/19/2018 are guaranteed to ship prior to Christmas.
Information We Collect
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or other applicable information. We may also ask you to provide us with feedback on our products or services.
How We Use Your Information We collect information from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features. That information may be used to improve our website to better serve you, administer a promotion, survey or other applicable uses. It may also be used too quickly process your transactions. Sometimes we'll use the information to ask for ratings, reviews of services, products, or to follow up with you after correspondence.
How We Protect Your Information We implement a variety of security measures when a user places an order or enters, submits, or accesses their information. Our website is scanned on a regular basis for security holes, known vulnerabilities and Malware. Your personal information is contained behind secured networks and is only accessible by a limited number of persons with special access rights.These individuals are required to keep the information confidential. In addition, all sensitive credit information supplied by you is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't diminish the functionality of the site and you will still be able to place orders.
We have not enabled Google Information from on our site but we may do so in the future.
You Can change your personal information by emailing us or by calling us.
How our site handles Do Not Track Signals We honor Do Not Track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Consumer Protection Agency Behavioral Tracking
It is important to note that we allow Consumer Protection Agency behavioral tracking
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (Consumer Protection Agency) puts parents in control. The Federal Trade Commission, United States' Consumer Protection Agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe.
Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will notify you via e-mail within 7 business days should a data breach occur.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial e-mail, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your e-mail address in order to: • Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or e-mail addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party e-mail marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each e-mail.
If at any time you would like to unsubscribe from receiving future emails, you can e-mail us at email@example.com and we will promptly remove you from all correspondence.
Terms of Services
In General The Gift Basket Site.com owns and operates this Website.This document governs your relationship with The Gift Basket Site.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and The Gift Basket Site will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of The Gift Basket Site.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by The Gift Basket Site.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with The Gift Basket Site you must be over 18 years of age, possess a valid credit or debit card issued by a bank acceptable to us. The Gift Basket Site.com retains the right to refuse any request made by you. If your order is accepted we will inform you by e-mail. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This e-mail will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send a confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. Delivery costs will be charged only if our standard "free ground shipping" option is not utilized as is the case when next day or 2nd day shipping is requested. Such additional charges are clearly displayed where applicable and included in the "Total Cost"
Payment Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation e-mail, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation e-mail.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, The Gift Basket Site.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect The Gift Basket Site.com liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with The Gift Basket Site.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to The Gift Basket Site.com.
You agree to indemnify, defend and hold harmless The Gift Basket Site.com its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.
The Gift Basket Site.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We implement a complaints handling procedure to resolve disputes promptly, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The Gift Basket Site.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of The Gift Basket Site.com..